Refund Policy
At Alua-Athletica, we aim to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Alua-Athletica does not reimburse return shipping costs and is not liable for any costs incurred during the return process. Please refer to our General Terms and Conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe in order to qualify for a return.
Exchange of Sale Products
Sale items cannot be exchanged, even if the size is incorrect. Please make sure you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Returns Process
To start a return, please send an email to info@alua-athletica.com (replace with your actual customer service email if different).
Once your return has been approved, you will receive detailed instructions to complete the return process.
Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return so that your request can be handled correctly.
Conclusion
Alua-Athletica is committed to ensuring customer satisfaction. By respecting our returns and refund policy, we ensure that all returns are handled efficiently and fairly.
For any questions or comments, you can contact our customer service at info@alua-athletica.com