Shipping Policy

Alua-Athletica aims to provide all customers with a fast and reliable shipping service. This Shipping Policy describes delivery times, costs and procedures to ensure an optimal shopping experience.

Delivery Times

Alua-Athletica endeavours to dispatch all orders within 24 to 48 hours after purchase confirmation. Once dispatched, orders are usually delivered within 5–14 working days. Delivery times may vary depending on factors such as:

  • Weather conditions

  • Peak periods (such as holidays)

  • Customs procedures (where applicable)

Free Shipping

At Alua-Athletica you benefit from free shipping on all orders. Regardless of the order amount or your location, we ensure that you do not pay any shipping costs. This is part of our commitment to make your shopping experience as easy and attractive as possible.

Shipping

All orders at Alua-Athletica are shipped directly from our supplier. This approach helps us shorten processing times and ensure you receive your products as quickly as possible. It also allows us to apply strict quality control to every item that is shipped.

Order Processing

  • Once your order has been placed, you will receive a confirmation email with all the details of your purchase.

  • Orders are processed and dispatched within 24 to 48 hours.

  • When your order has been shipped, you will receive an email with a tracking number, so you can easily follow your parcel.

Tracking Your Order

Alua-Athletica provides tracking information for all orders. The tracking number you receive via email allows you to follow the progress of your order via the carrier’s website. This way, you always know where your parcel is and when it will be delivered.

Questions and Support

Do you have questions about your order or about our Shipping Policy? Our customer service team is ready to help you!

You can reach us via:
Email: info@alua-athletica.com (replace with your actual email address if different)

We aim to respond to all enquiries quickly and professionally.

Limitations and Exceptions

Although we do our very best to meet the estimated delivery times, unforeseen circumstances may sometimes cause delays, such as:

  • Customs checks and procedures

  • Severe weather conditions

  • Force majeure situations

Alua-Athletica is not responsible for such delays, but we appreciate your understanding and patience in these cases.

Conclusion

Alua-Athletica is committed to providing an exceptional online shopping experience, including fast and reliable delivery. By following our Shipping Policy, we ensure that every customer receives their products as quickly as possible.

For questions or additional information, you can always contact us at info@alua-athletica.com.

Questions?

Do you have a question or need advice? Please do not hesitate to contact us. We are here to help and to provide guidance.

Email: info@alua-athletica.com
Mon / Fri: 09:00 – 17:00
Sat / Sun: 10:00 – 17:00