Terms and Conditions

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:

  • Cooling-off Period: the period within which the Consumer may exercise their Right of Withdrawal;

  • Consumer: the natural person who is not acting for purposes relating to their trade, business, craft or profession and who enters into a Distance Contract with the Trader;

  • Day: a calendar day;

  • Continuing Performance Contract: a Distance Contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time;

  • Durable Medium: any device or medium that enables the Consumer or Trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;

  • Right of Withdrawal: the option for the Consumer to withdraw from the Distance Contract within the Cooling-off Period;

  • Trader: the natural or legal person who offers products and/or services to Consumers at a distance;

  • Distance Contract: a contract concluded between the Trader and the Consumer within the framework of a system organised by the Trader for distance selling of products and/or services, whereby up to and including the conclusion of the contract exclusive use is made of one or more means of distance communication;

  • Means of Distance Communication: any means that can be used for concluding a contract without the Consumer and Trader being simultaneously present in the same place;

  • General Terms and Conditions: these General Terms and Conditions of the Trader.

Article 2 – Identity of the Trader

  • Company name:

  • Company registration number (KvK):

  • Trading name:

  • VAT registration number:

  • Customer service email:

  • Business address:

(You can fill in these details for your UK site: Companies House number, UK VAT number, etc.)

Article 3 – Applicability

  1. These General Terms and Conditions apply to every offer made by the Trader and to every Distance Contract and order concluded between the Trader and the Consumer.

  2. Before the Distance Contract is concluded, the text of these General Terms and Conditions shall be made available to the Consumer. If this is not reasonably possible, the Trader shall, before the Distance Contract is concluded, indicate that the General Terms and Conditions can be inspected at the Trader’s premises and that they will be sent to the Consumer free of charge and as soon as possible upon request.

  3. If the Distance Contract is concluded electronically, then, contrary to the previous paragraph and before the Distance Contract is concluded, the text of these General Terms and Conditions may be made available to the Consumer by electronic means in such a way that it can be easily stored by the Consumer on a Durable Medium. If this is not reasonably possible, it will be indicated, before the Distance Contract is concluded, where the General Terms and Conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge at the Consumer’s request.

  4. In the event that, in addition to these General Terms and Conditions, specific product or service conditions apply, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting conditions, the Consumer may always rely on the applicable provision that is most favourable to them.

  5. If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or annulled, the contract and the remaining provisions of these General Terms and Conditions shall remain in full force. The provision in question will be replaced without delay by mutual agreement by a provision that approximates the intent of the original provision as closely as possible.

  6. Situations not provided for in these General Terms and Conditions shall be assessed “in the spirit” of these General Terms and Conditions.

  7. Any ambiguity regarding the interpretation or content of one or more provisions of these General Terms and Conditions shall likewise be interpreted “in the spirit” of these General Terms and Conditions.

Article 4 – The Offer

  1. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.

  2. The offer is without obligation. The Trader is entitled to change and adjust the offer.

  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the Consumer. If the Trader uses images, these are intended to be a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the Trader.

  4. All images, specifications and information in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

  5. Images of products are intended to be a truthful representation of the products offered. The Trader cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.

  6. Each offer contains information in such a way that it is clear to the Consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

    • the price, excluding customs clearance costs and import VAT. These additional costs are for the account and risk of the Customer. The postal and/or courier service will, with regard to the importation, apply the special scheme for postal and courier services. This scheme applies if the goods are imported into the EU country of destination, which in this case also applies. The postal and/or courier service will charge the import VAT (whether or not together with the customs clearance costs) to the recipient of the goods;

    • any delivery costs;

    • the manner in which the contract will be concluded and which actions are required for this;

    • whether or not the Right of Withdrawal applies;

    • the method of payment, delivery and performance of the contract;

    • the period for accepting the offer, or the period during which the Trader guarantees the price;

    • the amount of the tariff for distance communication if the costs of using the means of distance communication are calculated on a basis other than the standard basic rate for the used means of communication;

    • whether the contract will be archived after conclusion and, if so, how it can be consulted by the Consumer;

    • the way in which the Consumer, before concluding the contract, can check and, if desired, correct the data they have provided in the context of the contract;

    • any other languages in which, in addition to Dutch, the contract can be concluded;

    • the codes of conduct to which the Trader has submitted and the way in which the Consumer can consult these codes of conduct by electronic means; and

    • the minimum duration of the Distance Contract in the case of a Continuing Performance Contract.

    Optional: available sizes, colours, types of materials.

Article 5 – The Contract

  1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the Consumer accepts the offer and meets the conditions laid down therein.

  2. If the Consumer has accepted the offer electronically, the Trader shall immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the Trader, the Consumer may dissolve the contract.

  3. If the contract is concluded electronically, the Trader shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the Consumer can pay electronically, the Trader shall observe appropriate security measures.

  4. The Trader may – within the limits of the law – obtain information about whether the Consumer is able to meet their payment obligations, as well as about all facts and factors that are important for a sound conclusion of the Distance Contract. If, on the basis of this investigation, the Trader has good grounds not to enter into the contract, the Trader is entitled to refuse an order or application or to attach special conditions to its performance, giving reasons.

  5. The Trader shall send the following information to the Consumer, in writing or in such a way that it can be stored by the Consumer in an accessible manner on a Durable Medium, together with the product or service:

    • the visiting address of the Trader’s business location where the Consumer can lodge complaints;

    • the conditions under which and the manner in which the Consumer can exercise the Right of Withdrawal, or a clear statement if the Right of Withdrawal is excluded;

    • information about warranties and existing after-sales services;

    • the data referred to in Article 4(3) of these Terms and Conditions, unless the Trader has provided this information to the Consumer prior to the performance of the contract;

    • the conditions for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

  6. In the case of a Continuing Performance Contract, the provisions in the previous paragraph shall only apply to the first delivery.

  7. Every contract is concluded subject to the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

  1. When purchasing products, the Consumer has the option to dissolve the contract without giving reasons for a period of 30 days. This Cooling-off Period commences on the day after the Consumer, or a representative previously designated by the Consumer and made known to the Trader, has received the product.

  2. During the Cooling-off Period, the Consumer shall handle the product and its packaging with care. The Consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the Consumer exercises their Right of Withdrawal, they shall return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging to the Trader, in accordance with the reasonable and clear instructions provided by the Trader.

  3. If the Consumer wishes to exercise their Right of Withdrawal, they are obliged to notify the Trader within 30 days of receipt of the product. The Consumer must give this notice by written message/email. After the Consumer has indicated that they wish to exercise their Right of Withdrawal, the Consumer must return the product within 30 days. The Consumer must prove that the goods have been returned on time to the place of origin. This may also be directly to our supplier in China. The Consumer can do this, for example, by means of proof of postage.

  4. If the Consumer has not indicated within the periods mentioned in paragraphs 2 and 3 that they wish to exercise their Right of Withdrawal and/or has not returned the product to the Trader, the purchase is a fact.

Article 7 – Costs in the Event of Withdrawal

  1. If the Consumer exercises their Right of Withdrawal, the costs of returning the products are entirely for the account of the Consumer. Please note that this also includes the costs of returning the goods to the country of origin, i.e. to our supplier in China.

  2. If the Consumer has paid an amount, the Trader shall refund this amount as soon as possible, but no later than 30 days after withdrawal. The condition for this is that the product has already been received back by the Trader or conclusive proof of complete return has been provided.

Article 8 – Exclusion of the Right of Withdrawal

  1. The Trader may exclude the Consumer’s Right of Withdrawal for products as described in paragraphs 2 and 3. Exclusion of the Right of Withdrawal is only possible if the Trader has clearly stated this in the offer, or at least in good time before the conclusion of the contract.

  2. Exclusion of the Right of Withdrawal is only possible for products:

    • that have been produced by the Trader according to the Consumer’s specifications;

    • that are clearly of a personal nature;

    • that, by their nature, cannot be returned;

    • that can spoil or age rapidly;

    • whose price is subject to fluctuations in the financial market that are beyond the Trader’s control;

    • that are single issues of newspapers and magazines;

    • for audio and video recordings and computer software where the Consumer has broken the seal;

    • for hygienic products where the Consumer has broken the seal.

  3. Exclusion of the Right of Withdrawal is only possible for services:

    • related to accommodation, transport, restaurant services or leisure activities to be provided on a specific date or during a specific period;

    • where performance has begun with the express prior consent of the Consumer before the end of the Cooling-off Period;

    • relating to betting and lotteries.

Article 9 – Price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.

  2. Contrary to the previous paragraph, the Trader may offer products or services whose prices are subject to fluctuations in the financial market and over which the Trader has no influence, at variable prices. This dependence on fluctuations and the fact that any prices stated are target prices shall be stated in the offer.

  3. Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.

  4. Price increases from 3 months after the conclusion of the contract are only permitted if the Trader has stipulated this and:

    • they are the result of statutory regulations or provisions; or

    • the Consumer has the right to terminate the contract with effect from the day on which the price increase takes effect.

  5. The place of supply is, pursuant to Article 5(1) of the Dutch Turnover Tax Act 1968 (Wet op de omzetbelasting 1968), the country where the transport commences. In this case, the supply takes place outside the EU. Consequently, the postal or courier service will charge import VAT and/or customs clearance costs to the purchaser. Therefore, the Trader will not charge VAT.

  6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the Trader is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

  1. The Trader warrants that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the statutory provisions and/or government regulations in force on the date the contract is concluded. If agreed, the Trader also warrants that the product is suitable for use other than normal use.

  2. Any warranty provided by the Trader, manufacturer or importer does not affect the legal rights and claims that the Consumer may assert against the Trader under the contract.

  3. Any defects or incorrectly delivered products must be reported to the Trader in writing within 30 days after delivery. Products must be returned in their original packaging and in new condition.

  4. The warranty period of the Trader corresponds to the factory warranty period. The Trader is, however, never responsible for the ultimate suitability of the products for each individual application by the Consumer, nor for any advice regarding the use or application of the products.

  5. The warranty does not apply if:

    • the Consumer has repaired and/or processed the delivered products themselves or has had them repaired and/or processed by third parties;

    • the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly, or treated contrary to the instructions of the Trader and/or on the packaging;

    • the defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and Performance

  1. The Trader shall exercise the greatest possible care in receiving and carrying out orders for products.

  2. The place of delivery is the address that the Consumer has communicated to the Trader.

  3. Subject to what is stated in Article 4 of these General Terms and Conditions, the Trader shall execute accepted orders with all due speed but at the latest within 30 days, unless the Consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be carried out or can only be carried out partially, the Consumer shall be informed of this no later than 30 days after the order was placed. In such a case, the Consumer has the right to dissolve the contract without costs and is entitled to any compensation.

  4. In the event of dissolution in accordance with the previous paragraph, the Trader shall refund the amount that the Consumer has paid as soon as possible, but no later than 30 days after dissolution.

  5. If delivery of an ordered product proves impossible, the Trader will make every effort to provide a replacement item. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. The Right of Withdrawal cannot be excluded for replacement items. The costs of any return shipment are for the account of the Trader.

  6. The risk of damage and/or loss of products rests with the Trader until the time of delivery to the Consumer or a representative previously designated by the Consumer and made known to the Trader, unless expressly agreed otherwise.

Article 12 – Continuing Performance Contracts: duration, termination and renewal

Termination

  1. The Consumer may at any time terminate a contract that has been concluded for an indefinite period and that extends to the regular delivery of products (including electricity) or services, subject to the agreed termination rules and a notice period of no more than one month.

  2. The Consumer may at any time terminate a contract that has been concluded for a fixed period and that extends to the regular delivery of products (including electricity) or services at the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

  3. The Consumer may terminate the contracts referred to in the preceding paragraphs:

    • at any time and not be restricted to termination at a specific time or during a specific period;

    • at least in the same manner as they were entered into by the Consumer;

    • always with the same notice period as the Trader has stipulated for itself.

Renewal

  1. A contract concluded for a fixed period and that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.

  2. Contrary to the previous paragraph, a contract concluded for a fixed period and that extends to the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a fixed period of a maximum of three months, if the Consumer can terminate this extended contract at the end of the extension with a notice period of no more than one month.

  3. A contract concluded for a fixed period and that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the Consumer may terminate at any time with a notice period of no more than one month, and a notice period of no more than three months in the event the contract extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

  4. A contract of limited duration for the regular delivery of daily, news and weekly newspapers and magazines by way of introduction (trial or introductory subscription) shall not be tacitly continued and will end automatically after the trial or introductory period.

Duration

  1. If a contract has a duration of more than one year, the Consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

  1. Unless otherwise agreed, amounts owed by the Consumer must be paid within 7 working days after the start of the Cooling-off Period as referred to in Article 6(1). In the case of a contract for the provision of a service, this period shall commence after the Consumer has received confirmation of the contract.

  2. The Consumer has the duty to immediately report any inaccuracies in the payment details provided or stated to the Trader.

  3. In the event of non-payment by the Consumer, the Trader has the right, subject to legal restrictions, to charge the reasonable costs made known in advance to the Consumer.

Article 14 – Complaints Procedure

  1. Complaints about the performance of the contract must be submitted fully and clearly described to the Trader within 7 days, after the Consumer has discovered the defects.

  2. Complaints submitted to the Trader shall be answered within a period of 30 days from the date of receipt. If a complaint requires foreseeably longer processing time, the Trader shall reply within the 30-day period with a notice of receipt and an indication of when the Consumer can expect a more detailed answer.

  3. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

  4. A complaint does not suspend the obligations of the Trader, unless the Trader indicates otherwise in writing.

  5. If a complaint is found to be justified by the Trader, the Trader will, at its option, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Contracts between the Trader and the Consumer to which these General Terms and Conditions apply are governed exclusively by Dutch law, even if the Consumer resides outside the Netherlands.

⚠️ Important note (not part of the Terms themselves):
This is a direct translation and light localisation into UK English of your existing Dutch terms. It is not tailored legal advice and may not fully comply with UK consumer, e-commerce or tax law (for example, references to Dutch VAT law, EU rules and applicable law are still Dutch-focused). Before using this on a UK website, it is strongly recommended to have a UK-qualified legal professional review and adapt it.